kitsycove Order & Shipping Policy

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Welcome to kitsycove. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. The policies below are written to give you a clear, honest picture of how we handle every order — from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday through Friday) are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packed using specialized cold-chain insulation and are shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you submit your order.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all orders within the United States.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

kitsycove proudly ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order leaves our facility, we will send you an automated shipping confirmation email with a direct tracking link and the carrier's details.

If your tracking information has not appeared, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

We begin processing orders shortly after they are placed in order to keep dispatch times fast.

• If you need to correct your shipping address or change your order, please reach out to us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to alter the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos — we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not reached you, or if any items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: kitsycove
• Customer Support Email: [email protected]
• Customer Support Phone: 14028509761
• Physical Business Address: 12415 KRUG AVE APT 109, Omaha, NE 68144, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST